HELP & FAQ
Is it necessary to have an account to shop on RAZE Official Website?
Yes, you will need an account to checkout in RAZE website, creating an account will allow you to enjoy a more complete purchasing process: you will be able to save your personal information, multiple delivery addresses, peruse past orders and receive special offer and new product information from RAZE. You can click HERE to create an account.
How do I reset my password?
Can I alter the details in my RAZE online account?
What will I receive if I subscribe to RAZE newsletter?
How do I unsubscribe from RAZE email newsletter?
Order & Payment
How can I pay for my order?
Please see below the payment methods we accept for online stores: Visa, MasterCard, American Express, Union Pay.
Where can I find a RAZE near me?
What currency are the prices shown online?
How will I know if you have successfully received my order?
The price has changed since I ordered it, can I get a refund?
Shipping & Delivery
What is the status of my order?
Orders are shipped within 1 to 2 business days following the day the order was placed. Once an order has shipped, an email will be sent with the tracking information.
If you have not received a shipping confirmation email after 5 working days of purchases, please contact us.
How long is the dispatch time?
Can I change my shipping address after ordering?
What shipping method I can choose?
Which countries or regions do you ship to?
Return & Exchange
What should I do if I received a damaged, incorrect or missing product?
If you find any quality problems or mistakes in the products after receiving the products, please contact us within 14 days from the date of receipt.
Phone: +852 3619 5848
WhatsApp: +852 6907 8380
Business Hour: Mon - Fri 10AM - 6PM HKT (Closed on Public Holiday)
How long does it take to process a refund request?
Can I exchange or have a refund for my online order in a store?
Products & Services
Do RAZE products have an expiry date?
We have a PAO on the product packaging. The icon will show the best time to use the product after opening. 12M equals 12 months from date of opening, 6M equals 6 months from date of opening.
To ensure the best results, we recommend that customers use the product as soon as possible after purchase and place it according to storage recommendations.
How should I store RAZE products?
What if I have an adverse reaction to a RAZE product?
I have children or pets at home, can I use RAZE products?
RAZE products suitable to use for sensitive skin?
Are RAZE products vegan?
RAZE home fragrance, personal care and sanitizing mist are 100% vegan products. Especially the Musk in the essential oil is plant-based and no animal ingredients are used.