Shipping Methods & Shipping Costs

Hong Kong Shipping (Home Delivery, Smart Locker and Store Pick Up)

Shipping fee Est. delivery time
 HK$550 or above  Free 2-5 business days
Below HK$550 HK$60 2-5 business days

RAZE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

* The delivery service for overseas regions will be suspended until further notice.


Order Processing Time

All orders at RAZE are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.


Easter Holiday and Ching Ming Festival Special Delivery Arrangement:

Orders from 29 March 2024 to 1 April 2024, delivery will resume on 2 April 2024.

Orders from 3 April 2024 to 4 April 2024, delivery will resume on 5 April 2024.


Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

If you have not received a shipping confirmation email after 5 working days of purchases, please reach us at

Using your tracking number, you can follow the delivery process of your order by visiting our partner's website Kerry Express.

Reminder: Your order will need to be signed for on receipt.

In the case of a missed delivery, Kerry Express will arrange a second attempt at delivery. A second SMS will then be sent to you as a pre-delivery notification. If the second delivery attempt is unsuccessful, you will need to call Kerry Express for a re-delivery arrangement. The Order will be returned to our warehouse after a week of unsuccessful deliveries. If the failed delivery order is returned to our warehouse, please contact us via email at to arrange a new delivery. A new delivery order will be placed and an additional delivery fee will be at your cost.


Exchange & Return

Hong Kong Customers

For Hong Kong online orders, we will accept exchange and refund on damaged items within 14 days from the receipt of items. Please contact us via or phone (+852) 3619 5848.