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Frequently Asked Questions

Our Products

How do Raze products work?

How do you use Raze Original?

What kind of surfaces does Raze Original work on?

What is the purpose of the UV activator base?

How do you use the UV activator base?

Is the Raze UV activator base necessary for Raze original to work?

Do you need to finish Raze Original after being activated?

Can I use Raze Original on metal?

Can I use Raze on my phone?

Can I use Raze Original on my clothing?

What are the differences between Raze Wood, Raze Leather, and Raze Ceramic? How do they differ from Raze Original?

How long does a single coating last?

What’s the expiry date for my Raze product?

Are Raze products safe to use around infants, children, pregnant women, pets?

Why are there settlements in my Raze Original?

Is my Raze Original not working if it does not turn blue under the sun?

Can I transfer the contents of Raze products into another device, like a misting gun?

Why are some products out of stock?

Orders and Shipping

Where can I locate my order?

Can I edit my information or change my address after placing my order?

Can I change or cancel my order?

Can I place a bulk order?

What are your shipping methods?

How long does shipping take?

How much does shipping cost?

Do you offer free shipping?

What is the local shipping policy in Hong Kong?

Can I choose an SF Station or an SF Locker as my address?

Where do you ship?

What are my international shipping options?

What methods of payment do you accept?

What currency are your prices in?

How can I contact your customer support?

Returns and Exchanges

What is your return and exchange policy?

How can I exchange my Raze product?

How do I start a return?

Where is my refund?

Can I return an online purchase at an offline location?

What if my order arrives damaged, incorrect, or missing an item?